Refund Policy
At Nethras Silks, we are committed to providing high-quality products and a smooth shopping experience. Please read our refund policy carefully.
1. Eligibility for Returns & Exchanges
-
We offer exchange within 3 days of delivery.
-
The product must be unused, unwashed, and in original condition with all tags intact.
-
Returns are accepted only for damaged, defective, or incorrect items.
2. Refund Process
-
Once we receive and inspect the returned product, we will notify you of the approval status.
-
If approved, the refund will be processed to your original payment method within 5–7 business days.
3. Non-Refundable Items
-
Products that are used, damaged by the customer, or without original packaging/tags are not eligible.
-
Certain items (like customized or special-order products) may not be eligible for return or refund.
4. Exchange Process
-
Customers can request an exchange within the allowed time period.
-
Exchange will be processed after verification of the returned item.
-
If the requested product is unavailable, a refund or store credit may be offered.
5. Shipping Charges
-
Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).
6. How to Request a Return or Exchange
To initiate a return or exchange, please contact us with your order details:
Nethras Silks
Email: support@nethrassilks.com
Phone: +91 95143 02995
Our team will guide you through the process.
7. Important Note
We reserve the right to refuse returns that do not meet the above conditions.
Shop with confidence – Your satisfaction is our priority.